Privacy Policy

1. Policy Overview

hobi96 ("we", "us", "our", "the Platform") operates the online gaming website accessible at https://hobi96.cam. In the course of providing our Services — which include sports betting, live casino, slot games, and togel (Indonesia's traditional numbers lottery) markets — we collect and process personal data relating to our Members and visitors.

This Privacy Policy governs all personal data processing activities carried out by hobi96 in connection with the Platform and its Services. It applies to all individuals who interact with hobi96, whether as registered Members, prospective Members, or general visitors browsing the Platform without an Account.

We encourage you to read this Policy carefully and in its entirety. If you have any questions about how your data is handled, please contact our Data Protection team at [email protected] at any time.

2. Definitions

The following definitions apply throughout this Privacy Policy:

Term	Meaning
"Personal Data"	Any information that identifies, or can reasonably be used to identify, a living individual — directly or in combination with other data.
"Processing"	Any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
"Data Controller"	hobi96, the entity that determines the purposes and means of Processing Personal Data collected through the Platform.
"Data Processor"	Any third party that Processes Personal Data on behalf of hobi96 under a contractual arrangement and in accordance with hobi96's instructions.
"Member"	Any individual who has registered and holds a verified Account on the Platform.
"Sensitive Data"	A subset of Personal Data warranting heightened protection, including government-issued identity numbers, financial account details, and information derived from KYC verification documents.
"Cookies"	Small text files placed on a user's device by a website to store session and preference information.
"KYC"	Know Your Customer — the identity verification process required for full Account functionality and withdrawal eligibility.

3. Data We Collect

The categories of Personal Data that hobi96 may collect and process are outlined below. We collect only the data that is necessary for the legitimate purposes described in this Policy.

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age eligibility requirement).
• Residential address, including city, province, and postal code (Indonesia).
• Email address and mobile phone number.

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Indonesian National Identity Card — KTP).
• Proof of address documentation (e.g., utility bills or bank statements).
• Selfie photographs submitted for liveness and document-match verification.

3.3 Financial & Transaction Data

• Bank account details for the Indonesian banks you use for deposits and withdrawals (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata).
• E-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, or LinkAja.
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment-method used.
• Wallet balance history and bonus fund records.

3.4 Gaming & Behavioral Data

• Bet history, game session logs, wagering amounts, and win/loss records.
• Game preferences, favorite products, and session duration metrics.
• Responsible gaming tool usage, including deposit limit settings and self-exclusion requests.

3.5 Technical & Device Data

• IP address, browser type and version, operating system, and device identifiers.
• Time-zone setting (defaulting to WIB, UTC+7, for Indonesian users).
• Pages visited, links clicked, session start and end times, and referral source.
• Cookie identifiers and similar tracking technologies (see Section 10).

3.6 Communications Data

• Records of correspondence between you and our customer support team, including live chat transcripts, email exchanges, and any formal complaints submitted.
• Survey responses and feedback you voluntarily provide to hobi96.

4. How We Collect Data

hobi96 collects Personal Data through the following channels:

• Direct Submission: Information you provide when registering an Account, completing KYC, making a deposit or withdrawal request, or contacting our support team.
• Automated Technologies: Technical and behavioral data collected automatically through cookies, server logs, and analytics tools as you navigate the Platform.
• Third-Party Providers: Identity verification outcomes from KYC service providers; payment confirmation data from banks and e-wallet operators; fraud-screening outputs from our risk management partners.
• Publicly Available Sources: In limited circumstances relevant to fraud prevention and AML compliance, we may reference publicly available information to cross-check Member-submitted data.

5. Legal Basis for Processing

hobi96 processes Personal Data on one or more of the following recognized legal bases:

Legal Basis	Application
Contractual Necessity	Processing required to open and maintain your Account, process transactions, and deliver the Services you have requested.
Legal Obligation	Processing required to comply with applicable anti-money laundering (AML) regulations, KYC mandates, and tax reporting obligations.
Legitimate Interests	Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your rights.
Consent	Processing for optional marketing communications and non-essential cookies, where you have explicitly opted in. You may withdraw consent at any time by contacting [email protected].

6. How We Use Your Data

hobi96 uses the Personal Data we collect for the following purposes:

• Account Management: Creating, maintaining, and securing your Member Account, including password resets and session authentication.
• Service Delivery: Processing deposits and withdrawals via Indonesian banks and e-wallets, settling bets, crediting bonuses, and providing access to all gaming products on the Platform.
• Identity Verification: Conducting KYC checks to confirm your identity, age (21+), and eligibility to use the Platform in accordance with our Terms & Conditions.
• Fraud Prevention & Security: Detecting and preventing unauthorized Account access, duplicate accounts, payment fraud, money laundering, and other prohibited conduct.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviors, applying self-exclusion requests, and enforcing deposit and loss limits set by Members.
• Customer Support: Responding to your inquiries, resolving disputes, and managing formal complaints.
• Legal Compliance: Fulfilling our obligations under applicable AML regulations, record-keeping requirements, and any lawful requests from competent authorities.
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve the Platform's features, performance, and user experience.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to Members who have opted in to receive such communications. You may unsubscribe at any time.

7. Sharing & Disclosure

hobi96 may share your Personal Data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

7.1 Service Providers & Data Processors

We engage trusted third-party service providers who process data on our behalf under binding data processing agreements. These include KYC verification platforms, payment processors (Indonesian banks and e-wallet operators), cloud infrastructure providers, fraud-detection services, and customer support software vendors. All processors are required to handle your data in accordance with this Policy and applicable data protection standards.

7.2 Game Content Providers

Live casino and slot game providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft) may receive limited session and bet data necessary to deliver their games within the Platform. These providers operate under their own certified security frameworks and do not receive your identity or financial account information.

7.3 Legal & Regulatory Authorities

hobi96 will disclose Personal Data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in connection with an ongoing legal or regulatory investigation. We will notify affected Members where legally permitted to do so.

7.4 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring involving hobi96, your Personal Data may be transferred to the acquiring or successor entity. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7.5 With Your Consent

We may share your data with additional third parties where you have given your explicit, informed consent to such sharing for a specific purpose.

8. Data Retention

hobi96 retains Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention guidelines apply:

Data Category	Retention Period
Account registration & identity data	Duration of Account + 5 years after closure
KYC verification documents	Duration of Account + 5 years after closure
Financial transaction records	Duration of Account + 7 years after closure
Gaming session & bet history	Duration of Account + 3 years after closure
Customer support correspondence	3 years from the date of last interaction
Technical & device logs	13 months on a rolling basis
Marketing consent records	Until consent is withdrawn + 2 years

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual.

9. Security Measures

hobi96 implements a multi-layered security framework designed to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Transport Layer Security protocols.
• At-Rest Encryption: Sensitive data stored in our databases is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to Personal Data is restricted to authorized hobi96 personnel on a strict need-to-know basis. All internal access is logged and audited regularly.
• Two-Factor Authentication (2FA): Available for Member Accounts to provide an additional layer of login security beyond username and password.
• Continuous Monitoring: Our security operations team monitors the Platform 24/7 for suspicious activity, intrusion attempts, and anomalous data access patterns.
• Penetration Testing: The Platform undergoes regular third-party penetration testing and vulnerability assessments to identify and remediate security weaknesses before they can be exploited.
• Incident Response: In the event of a confirmed data breach that poses a risk to Members, hobi96 will notify affected individuals without undue delay and take immediate remediation action.

10. Cookies & Tracking Technologies

hobi96 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session state, and gather analytical insights. The categories of cookies we deploy are as follows:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as login session management, security token validation, and transaction processing. These cookies cannot be disabled without significantly impairing your ability to use the Platform.

10.2 Analytical & Performance Cookies

We use anonymized analytical cookies to understand how Members interact with the Platform — which pages are visited most frequently, where users encounter friction, and how game navigation flows are used. This data is used solely for internal platform improvement purposes and is never shared with third-party advertisers.

10.3 Functional Cookies

Functional cookies remember your preferences — such as your preferred time zone display (WIB / WITA / WIT) and notification settings — so that you do not need to reconfigure them each time you log in.

10.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookie categories may affect the functionality of the Platform. hobi96 does not currently use third-party advertising or behavioral retargeting cookies.

11. Your Rights

hobi96 recognizes and respects the data rights of all Members. Subject to applicable law, you are entitled to exercise the following rights in relation to your Personal Data:

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to fulfill it within 30 calendar days. Where a request is complex or where we receive a high volume of requests, we may extend this period by a further 30 days, with notification.

12. Children's Privacy

hobi96's Services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect Personal Data from any person under the age of 21. If hobi96 becomes aware that Personal Data has been submitted by or on behalf of an underage individual, the relevant Account will be immediately suspended and the data will be securely deleted in accordance with our data retention policy. Parents or guardians who have reason to believe that a minor has registered on the Platform are encouraged to contact us immediately at [email protected].

13. Third-Party Services

The Platform integrates third-party services — including game engines from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — that operate under their own privacy frameworks. hobi96 is not responsible for the data practices of these third-party providers beyond the contractual obligations we impose on them as Data Processors. We encourage you to review the privacy notices of any third-party service you interact with directly outside of the hobi96 Platform.

Additionally, certain payment processing operations are conducted through the infrastructure of Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These entities process your payment data in accordance with their own privacy policies and applicable Indonesian financial regulations.

14. International Data Transfers

hobi96 may transfer Personal Data to servers or service providers located outside of Indonesia in connection with cloud infrastructure, KYC processing, or customer support operations. Where such transfers occur, hobi96 ensures that adequate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. Safeguards may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions with recognized adequacy frameworks. By using the Platform, you acknowledge and consent to the transfer of your Personal Data on this basis.

15. Policy Amendments

hobi96 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify Members via a prominent notice on the Platform and, where practicable, by email to the address registered on your Account, at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy.

16. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or hobi96's data processing practices, please contact our Data Protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Use "Privacy Policy Inquiry" or "Data Rights Request" for priority routing.
• Response Time: All privacy-related inquiries are acknowledged within 5 business days (WIB, UTC+7) and resolved within 30 calendar days.

If you are not satisfied with hobi96's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction.